A question about the home does not have to become a phone call or a hunt for the manual. guIAre reads the development's own manual, answers in seconds and shows the page the answer came from.
How long is the warranty on the living room floor?
guIAre: The ceramic floor has a 5-year warranty from the handover of the home. Garden Residences was handed over in April 2024, so the warranty runs until April 2029. Owner's Manual, p. 112
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I only see your home's data. I don't talk about other subjects.
Illustrative preview with demo data.
What it does
An assistant for each profile
For residents, it is the one who knows the home's manual. For condominium managers, the one who keeps track of the building's maintenance plan.
For residents
Answers what is written in the home's manual — materials, equipment, cleaning and upkeep — citing the page
Works out when an item's warranty ends, from the handover date and the period in the manual
Sums up the 3 to 5 most important things to know about the home
Shows the status of technical assistance claims and which documents are available
Helps open a claim: checks the manual, suggests the category and takes you to the claim screen
For condominium managers
Shows how the maintenance plan is going: what was done, what is left and the month's efficiency
Points out what needs action: overdue activities, certificates about to expire and rejected records
Flags pending items even when not asked, and suggests booking the supplier ahead of time
Explains why efficiency dropped from one month to the next, and where the problem is
How it answers
Artificial intelligence, used responsibly
Answers with what is written
The answer comes from the manual and your home's data. It does not make up periods, models or specifications.
Shows the source
Every answer about the manual cites the page it came from, so you can check.
Says when it doesn't know
If the information is not in the manual, it says so — and offers the Talk to support button, which leads to the Guiare team.
Only sees what is yours
Residents only access their own home's data; condominium managers, their condominium's. And it does not talk about other subjects.
Guided claims
Something wrong? It helps you open the right claim
Many questions do not need a technical visit — and the claims that do arrive better described, in the right category.
1
You describe the problem
In plain words, the way you would tell someone.
2
It checks the manual
If it is simple maintenance, it shows how to fix it. If it is a warranty issue, it suggests the right claim category.
3
You confirm
It takes you to the claim screen; you review the details, attach the photos and send it. guIAre never opens a claim on its own.
Frequently asked questions
What people usually ask about it
What is guIAre?
It is the AI assistant in Guiare SG2 Sistemas. It answers residents' questions from the manual for their own home, citing the page, and helps condominium managers keep track of the building's maintenance plan.
Where do I use guIAre?
In the Guiare SG2 Sistemas app, for iPhone and Android, and on the portal at app.guiare.com, on a computer or a phone — for residents and condominium managers. What it can answer depends on what the development has on the platform: the manual, technical assistance claims and the maintenance plan.
Can it get an answer wrong or make one up?
It is designed to answer only with what is in the manual and your home's data, and it cites the source page so you can check. When it cannot find the information, it says so — instead of making something up.
Does guIAre open claims on its own?
No. When you report a problem, it checks the manual to see whether it is a warranty issue or simple maintenance, suggests the category and takes you to the claim screen. You confirm the details and send it.
Can anyone else see my data through guIAre?
No. Each resident only accesses their own home's data, and each condominium manager, their condominium's. guIAre also does not answer questions unrelated to the home and the condominium.
What if guIAre can't help?
It offers the Talk to support button, which hands the conversation over to the Guiare team.
Want guIAre in your development?
It works with the manual and the data Guiare organizes for your project — for residents and condominium managers, in the Guiare SG2 Sistemas app and portal.
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