Platform

Guiare SG2 Sistemas: technical information in use, every day

The portal and app where builders, condominium managers and residents find the manual, the databook and the maintenance plan — and handle technical assistance for the home.

  • Monthly maintenance report (NBR 5674)
  • guIAre answers citing the manual
  • QR code access, no login
Download on the App Store — Guiare SG2 Sistemas app (opens in a new tab)Get it on Google Play — Guiare SG2 Sistemas app (opens in a new tab)
What the platform does
List of the development's manuals in the Guiare SG2 Sistemas app (Portuguese interface), with search and buttons to download and view each document
Who it's for

One portal, four profiles

The documentation Guiare organizes is not left on a shelf: each profile signs in to the platform and finds what is theirs — and only what is theirs.

See it in action · Builder

How builders use the platform

Illustrative preview with demo data.
What the platform does

From key handover to running the building

Owner's manual and digital documentation

The manual is no longer a binder at the front desk: it is one tap away for whoever needs it — with proof that it was delivered.

  • Manual by chapter
  • Link and QR code, no login
  • Proof of delivery
  • How-to videos
  • The builder's brand
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Owner's manual and digital documentation

  • Use and Maintenance Manual, Operations Manual and Drawing Set for each development
  • The right document for each audience: the owner's copy and the condominium manager's copy
  • Access by link and by a QR code installed in the building, with no login required
  • A manual you browse by chapter, instead of a single PDF
  • Proof of delivery: the builder sees who downloaded or viewed each document
  • Videos on how to use the development's systems and equipment, also by QR code
  • A portal with the visual identity of the builder and the project

Databook and as built

All the project's technical documentation organized in folders, with what belongs to each audience kept apart from what is for everyone.

  • Folders and search
  • Download all or by folder
  • Audience per databook
  • Up to 5 GB
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Databook and as built

  • Browse by folder and search by file name
  • Download the whole databook or a single folder at once
  • Audience set per databook: everyone, condominium managers only or residents only
  • The condominium manager keeps the condominium databook, with up to 5 GB per databook

Preventive maintenance under ABNT NBR 5674

The maintenance plan leaves the paper behind: every task has a due date, a person responsible and evidence, and the result reaches the condominium manager every month.

  • Plan under NBR 5674
  • Records with photos
  • Monthly PDF report
  • Digital proof of mailing
  • Contract expiry alerts
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Preventive maintenance under ABNT NBR 5674

  • A plan with activities and frequencies for each system and piece of equipment, following ABNT NBR 5674 (the Brazilian building maintenance standard)
  • Each execution recorded with photos and files; the builder approves or rejects the record
  • Overdue tasks flagged automatically and a monthly efficiency indicator
  • Monthly PDF reports — what is coming up and what was done — by email, app notification and WhatsApp
  • Digital proof of delivery from Correios (the Brazilian postal service) imported automatically
  • Suppliers with the contract attached and an alert before the contract expires
  • Maintenance history, exported to PDF and Excel

Technical assistance and warranty claims

From the claim opened by the resident to the signed evaluation, with cost, the party responsible and the warranty period managed by the builder.

  • Claims with photos
  • Workflow to evaluation
  • Warranty per project
  • Signed survey
  • Costs and party responsible
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Technical assistance and warranty claims

  • Claims opened with photos and a category, on the portal or in the app
  • The full workflow: open, in review, in service, in evaluation and closed
  • Claim classification (warranty, preventive, corrective), priority, costs and the supplier responsible
  • The resident is notified at the main stages, by email and in the app, and the claim report is available as a PDF
  • A configurable satisfaction survey, signed by the resident on screen — tablets included
  • Each project's warranty period applied automatically
  • Technical assistance dashboard and reports for the builder

guIAre, the AI assistant

A question about the home does not have to become a phone call: the assistant reads the manual for that home and answers citing the page.

  • Cites the manual page
  • Claims and warranties
  • Maintenance plan
  • Hands over to an agent
Meet guIAre
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guIAre, the AI assistant

  • Answers questions about the home's manual — materials, equipment, warranties — citing the page the answer came from
  • For residents: claim status, documents and warranty periods
  • For condominium managers: how the maintenance plan is going, the month's efficiency and what is overdue or was rejected
  • When it cannot help, it hands the conversation over to a member of the Guiare team
White label

With your company's brand

For residents and condominium managers, the platform is an extension of the builder: the app and the portal show each development's logo and colours.

  • The builder's logo and colour in the app and the portalAfter login, the header, buttons and menus take on the development's visual identity.
  • The colour comes from the logo itselfIf no colour is provided, the platform detects the logo's dominant colour and applies it on its own.
  • An access link for each projectThe portal's sign-in screen and each development's welcome text carry its brand.
  • QR code pages and manual in the project's brandThe pages opened by the QR code and the digital manual show the development's logo and colour.
  • Maintenance history with your logoThe maintenance history PDF carries the development's logo.
Illustrative preview with fictitious builders.
Channels and integrations

Where each person already is

  • Web portal

    At app.guiare.com, on a computer or a phone.

  • iPhone and Android app

    Guiare SG2 Sistemas, on the App Store and Google Play.

  • Email, notifications and WhatsApp

    Reports, alerts and claim updates.

  • Correios (Brazilian post)

    Digital proof of delivery imported automatically.

  • The builder's systems

    CRM integration and an API for claims.

Download on the App Store — Guiare SG2 Sistemas app (opens in a new tab)Get it on Google Play — Guiare SG2 Sistemas app (opens in a new tab)
Frequently asked questions

What people usually ask us

What is Guiare SG2 Sistemas?

It is Guiare's platform, where the technical information of a development is put to use after handover: manuals, databook, preventive maintenance plan and technical assistance claims, for builders, condominium managers and residents, on the web portal and in the iPhone and Android app.

Do residents need to log in to see the manual?

Not necessarily. The manual and the videos can be opened by link or by the QR code installed in the building. Each project has its own access link, and a password can be required or not, depending on the development.

Does the platform follow ABNT NBR 5674?

Yes. ABNT NBR 5674 is the Brazilian building maintenance standard. The preventive maintenance plan is organized by system, activity and frequency, each execution is recorded with evidence, and the monthly PDF reports show compliance with the standard.

How does the builder prove the manual was delivered?

The platform records who downloaded or viewed each document. For maintenance notices, the digital proof of delivery from Correios, the Brazilian postal service, is imported automatically.

Does the AI assistant replace customer service?

No. guIAre answers residents' questions from the manual for their own home, citing the page, and keeps track of claims and the maintenance plan. When it cannot help, it offers a button to talk to support, which leads to the Guiare team.

Does the platform integrate with the builder's systems?

Yes. Technical assistance claims can be integrated with the builder's CRM, and there is an API that lets the builder's systems look up claims and the number of claims by status.

Can the platform carry the builder's brand?

Yes. After login, the app and the portal show each development's logo and colour — and if no colour is provided, the platform takes it from the logo. Each project also has its own access link, with a sign-in screen in its brand, and the QR code pages and the digital manual follow the same identity.

Is there an app?

Yes. Guiare SG2 Sistemas is on the App Store, for iPhone, and on Google Play, for Android. The web portal works in any browser, including on a phone.

Want to see the platform with your project's data?

Guiare organizes your development's technical information and delivers it all inside the platform — for your team, for the condominium manager and for every resident.

Talk to Guiare