Warranty claim management after handover: requests with photos through the app, visits, costs, resident sign-off and indicators for the builder.
Guiare's Technical Assistance organizes post-handover warranty claims in a single workflow. The resident, the condominium manager or the builder itself opens the request with photos, through the app or the web portal; the team records the response, the eligibility review, the visit, the cause and the technical opinion; and the request closes with the resident's on-screen signature and a satisfaction survey. Costs, suppliers and indicators stay with the builder — to serve better today and decide better on the next project.
Claims, notifications and the indicator dashboard live in Guiare SG2 Sistemas, Guiare's platform. See it on the platform
Request a quoteThe resident, the condominium manager or the builder opens the request with photos, a category and the best time for the visit.
The builder records the response and schedules the technical visit.
Eligibility review, cause and location of the issue, technical opinion, costs and supplier.
The resident signs off on screen and answers the satisfaction survey.
The request report is sent as a PDF by email. If needed, the request is reopened.
Every request goes through an eligibility review. Ineligible requests stay on record and count in the indicators.
The resident gives the best time, and the builder records the date and time of the technical visit.
The cause and location of the issue, the technical opinion and the solution applied are recorded in the request itself.
Estimated and actual cost, materials, labour and indirect costs — and who pays: the builder, the owner or third parties.
The supplier who built it and the one doing the repair are linked to the request, so the right party is held responsible.
The builder sets up the satisfaction survey: yes-or-no, rating or text questions, required or optional.
The resident signs off on a phone or tablet — including in person, with the builder's team.
When opening the request, the resident accepts the warranty terms set by the builder. And the team has internal notes the resident does not see.
The resident and the condominium manager, through the app or the portal, with photos and documents attached. The builder can also open a request on the resident's behalf — for example, when they call.
The warranty period is applied per development: outside it, new requests are blocked automatically, and the history remains available.
They receive updates on the main stages — response, assistance and review — by email and app notification, and they can ask guIAre, the AI assistant, how the request is going.
Yes. Each request records the estimated and actual cost, split into materials, labour and indirect costs, who pays and the supplier responsible. The reports add up the costs by category and by supplier.
Yes. Requests can be sent to the builder's CRM, and an API lets its systems retrieve the list, the details and the number of requests by status.
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